Handling Critical Vendor Failures During a Pandemic

The economic effects of the Coronavirus (COVID-19) pandemic crisis are far-reaching and catastrophic. Most likely, you have already implemented your business continuity plan and disaster recovery (BCP/DR) which should incorporate your pandemic planning. But what can you do if a critical third-party vendor fails to deliver necessary services for your organization?

How will your business be impacted if a supplier can’t continue operating due to the Coronavirus? You need to understand and quantify your dependence on third- and even fourth-party suppliers.

VendorInsight®’s Vendor Risk Assessment (VRA) Scoring Methodology and Application can help you identify and detail your risk. The balanced scorecard of residual risk includes a Business Impact Analysis (BIA) that contextualizes the vendor risk assessment. You need to perform both the risk assessment and impact analysis to understand what control failures or probabilistic failures could materially impact your organization and to what degree.


Adapt to Changing Business Conditions to Prioritize Operational Resilience

You need to prioritize operational resilience above all else. You don’t want to put pressure on a customer or force them to terminate a relationship in these uncertain times. 

Identify your critical vendors. What commodities and services are required for your organization to stay operational and continue delivering to customers? Then evaluate the possible impact of delays or disruptions to your organization.

You don’t want to be highly dependent on a vendor’s services or products without having a viable contingency plan in place. Compile a list of alternative vendors and explore alternative applications. Unfortunately, transitioning services to alternate vendors requires significant time, money, resources and, most likely, technology.

In some cases, your plan may be to support a vendor to maintain its relationships and delivery obligations. You may need to redistribute capital or resources from parts of your organization to ensure the supply and services cycle time isn’t disrupted.

There are options to adapt to changing business conditions — but what if you’re forced to take the loss? How will your business be affected? VendorInsight®’s VRA provides you with the necessary insights for you to make data-driven decisions in a timely manner.


VendorInsight®’s BIA Weighs the Risk of Critical Vendors

VendorInsight®’s Vendor Risk Assessment scorecard summarizes the findings of vendor due diligence reviews and the evaluation of vendor controls. This helps you mitigate the inherent risk that exists in the vendor relationship. It is based on the activities your vendor performs and what the vendor has access to, including your company’s confidential data and customers’ non-pubic personal information (NPPI).

The last section of the VRA contains a series of Business Impact Analysis questions that are associated risks. The BIA scores the risk of working with each vendor that is critical to your business.

Vendors who have a high BIA score are the vendors you need to monitor to assess their ability to maintain operations. You’ll want to evaluate the vendor’s Business Continuity and Disaster Recovery plan review, pandemic readiness, cyber review, human capital risk and concentration risk reviews.


Learn More

Are your high-risk and critical vendors managing the Coronavirus pandemic? Or are they at risk of failing to deliver on your critical services and products? Don’t be taken by surprise. Identify critical vendors and assess their stability. Utilize VendorInsight®’s Vendor Risk Assessment to determine your level of risk in a worst-case vendor scenario.

Request a demo today to see how VendorInsight®’s Business Impact Analysis (BIA) can help you prepare, mitigate risk and respond if a third-party vendor fails to deliver critical services.

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